COMM-EX EXECUTIVE -- (SACDC )
Commercial Excellence | Sales Force Effectiveness | CRM & Analytics
Gurgaon, India | Commercial Excellence | B. Pharma / B. Tech / MBA | Immediate joiner
Role Overview
Hiring for our client Johnson & Johnson , a Comm-ex Executive plays a pivotal role in driving Commercial Excellence within the organisation. This individual is responsible for ensuring Sales Force Effectiveness (SFE) and maximising the utility of the Salesforce (Eye Force) CRM platform — equipping sales teams with the tools, training, analytics, and operational support needed to consistently achieve their targets.
This role offers a compelling mix of strategic oversight and hands-on operational management. It is ideal for candidates who are passionate about leveraging technology and data to drive measurable improvements in sales performance and commercial operations.
Key Objectives:
Enhance Salesforce (Eye Force) user adoption and overall platform effectiveness across the sales organisation
Drive improvements in sales performance through data-driven insights and actionable analytics
Provide structured training and ongoing support to sales and marketing teams on CRM functionalities
Maintain data integrity, process discipline, and commercial reporting standards at all times
Duties & Responsibilities
CRM Management & Administration (Eye Force / Salesforce)
Manage and maintain the CRM system (Eye Force) built on the Salesforce platform; lead the rollout of new modules as part of regional enhancement initiatives
Ensure accurate and consistent data flow within Eye Force; manage system access by provisioning current joiners and revoking access upon employee exits
Conduct quarterly Eye Force training sessions for the sales force and resolve ad-hoc field queries on a daily basis
Sales Force Effectiveness (SFE)
Create and maintain new SFE assets to support field team productivity and performance tracking
Drive SFE report adoption and enhancements; generate actionable insights and condu