Service Titan Implementation Specialist
Employment Type: Full time
Location: India (Remote)
Job Summary
We are seeking a dedicated Service Titan Implementation Specialist to spearhead our transition from our existing software platform to Service Titan. In this role, you will own the entire onboarding lifecycle—from initial account configuration and data migration to building seamless workflow automations. You will act as the organization's internal Service Titan expert, troubleshooting technical issues, building out daily operational workflows, and training our team to ensure maximum platform adoption and ROI
Key Responsibilities
1. Platform Migration & Account Setup
Data Migration Management
Clean, organize, and securely map customer databases, historical service records, asset data, and price books from the legacy system into Service Titan.
Account Configuration
Own the backend setup of the Service Titan account, including business units, user permissions, technician profiles, tax zones, and general settings.
System Integration




Oversee integrations between Service Titan and peripheral software, including accounting software (e.g., Quick Books), GPS tracking tools, inventory management systems, and communication applications.
2. Process Automation & Workflow Optimization Workflow Design
Build and implement standard operating procedures (SOPs) within Service Titan for dispatching, CSR call-taking, technician invoicing, and customer follow-ups.
Marketing & Sales Automation
Set up automated customer notifications (SMS and email alerts), automated review requests, and follow-up sequences for unsold estimates.
Inventory & Price Book Management
Build, update, and maintain a digital price book within the platform to help field technicians estimate jobs accurately and efficiently.
3. Training & Onboarding (Internal Help Desk)
Team Training
Create training materials and conduct hands-on workshops for office staff (CSRs, dispatchers, accountants) and field technicians using

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