Position: Manager Customer Service
Level: Manager
About Policybazaar:
As Indias largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.
With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding ₹15,000 crore in FY24, we have established ourselves as a trusted name in insurance and financial protection. Our platform facilitates millions of insurance inquiries annually and features a wide range of products from over 50 insurance partners, covering health, life, motor, and corporate insurance solutions.
About the Job
We are looking for a results-driven Manager Customer Service to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction,



and ensuring seamless execution of business objectives. This role requires solid leadership, analytical skills, and the ability to drive a high-performance team in a fast-paced environment.
Roles and Responsibilities:
Operations & Sales Management
Oversee and manage operations to ensure seamless execution and achievement of targets.
Set, track, and achieve sales and performance KPIs, ensuring SLA adherence.
Establish and maintain strong client relationships, acting as the primary point of contact for engagement and reporting.
Drive strategies, monitor performance metrics, and take corrective actions to optimize outcomes.
Lead daily operations, ensuring timely follow-ups on customer inquiries and escalations.
Team Leadership & Performance Management
Directly manage team leaders and agents, ensuring effective resource allocation and goal setting.
Conduct performance reviews, training se

📌 Customer service manager (Faridabad)
🏢 Policybazaar.com
📍 Faridabad