Job Description
We are seeking an experienced SAP ABAP Support Manager with robust BI/BW expertise to lead application support, incident resolution, small enhancements, and service delivery across SAP landscapes. This role requires a strong technical foundation in ABAP development and SAP BI/BW, combined with excellent people-management skills to lead a high-performing support team, engage business stakeholders, and drive operational stability, continuous improvement, and customer satisfaction
.
Key Responsibiliti
es Lead end-to-end SAP ABAP production support and application maintenance services, ensuring timely resolution of incidents, service requests, and problem ticket s. Manage SAP BI/BW support activities including data loads, process chains, extractors, transformations, queries, performance tuning, and reporting issue resolutio n. Act as the primary escalation point for critical production issues and coordinate cross-functional teams for faster recovery and root-cause resolutio n. Oversee ticket triage, prioritization, SLA adherence,



and support metrics for ABAP and BI/BW workstream s. Drive defect prevention, knowledge management, support documentation, and continuous service improvement initiative s. Collaborate with functional, Basis, security, integration, and infrastructure teams to ensure stable and reliable SAP operation s. Review and guide technical solutions for enhancements, interfaces, reports, forms, conversions, and custom development s. Support release planning, transport management, regression coordination, and production deployment readines s. Partner with business stakeholders to understand support trends, recurring pain points, and opportunities for automation or optimizatio n. Ensure compliance with development standards, audit requirements, change management processes, and support governanc e.
Required Qualificati
ons10+ years of SAP experience with strong hands-on expertise in ABAP development and application suppo rt.5+ years of experie

📌 Technical delivery manager (Bengaluru)
🏢 Mindset Consulting
📍 Bengaluru