About Air India SATS Airport Services Private Limited:
AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. 'AISATS' is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
Job Title: Head – Passenger Services (OAL)
Location: Delhi
Department: Ops-GHS-PAX (Customer Service)
Role Overview & Job Responsibilities
Operational Scale & Regulatory Compliance




· Overall leadership of Passenger Services operations handling 220–250 aircraft movements per day, with infrastructure and process readiness to support up to 300+ flights daily.
· End-to-end management of a workforce of approximately 3,000 staff deployed across check-in, boarding gates, arrivals, baggage services, PRM handling, disruption recovery, and customer experience functions.
· Operational command across multiple terminals (Terminal 2 & Terminal 3), ensuring standardized service delivery, optimal manpower deployment, and seamless coordination with airport stakeholders and airline partners.
Regulatory Compliance, Audits & Governance
· Complete ownership and accountability for regulatory compliance in line with:
· DGCA / BCAS requirements (as applicable to passenger services operations)
· Airport Operator regulations and manuals
· Airline ground handling agreements (GHAs) and customer service manuals
· Applica

📌 Head – passenger services (Delhi)
🏢 Air India SATS Airport Services Private
📍 Delhi