We are seeking a talented individual to join our Operations team at Marsh Risk India, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office
Process Manager-Operations - Enrollment Team Leader Role
We will count on you to:
Manage enrolment process for Marsh India. Manage and monitor team performance of enrolment team to ensure objectives are met. Coordinate with the Business Leaders, Insurers & TPAs. Monitoring of SLA's & TAT for endorsements, e-cards and queries. Ensure efficient use of Marsh Internal Portal for client servicing. Review and identify all escalated service requests and use this information to improve continuously within service delivery teams. Manage the invoicing process for all endorsements processed by Ops team. Conduct audit, process review and enhancement. Submit reports to the Senior Management team in a timely manner. Responsible for providing support and guidance to the team. Conduct trainings for colleagues,



mentor & coach team members to support their growth within the firm. Monitor the process for DNF/GPA/GTL/FCL cases. What you need to have:
Domain Knowledge preferred. MBA degree Technical knowledge - MS Office – Word, Excel and Outlook Worked in insurance sector for at least 3 years Experience in handling Clients Data analytics Endorsement handling What makes you stand out?
Strong analytical and problem solving and skills, Metrics Management. Proven Leadership skill traits Background of having leadership role & people management Valuable communication and presentation skills.. Ability to work independently and within a team. Good Relationship Management skills & Stake holder management skills Organised, self-discipline and pro-active. Good multi-tasking ability. Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can

📌 Process manager (Mumbai)
🏢 Marsh Risk
📍 Mumbai