PURPOSE
To lead end-to-end development, renovation, and operations of Lifestyle clubs within the assigned unit, ensuring world-class member experiences, profitable F& B operations, asset upkeep, and sustainable growth. The role is responsible for driving operational excellence, overseeing large-scale renovations and habitability projects, managing cross-functional teams, and strengthening membership and resident engagement across the existing club.
KEY ORGANIZATIONAL RELATIONSHIPS
Reports to: AVP – Operations
Reporting Roles:
Operations Manager, F& B Head, Engineering & Maintenance Teams, Finance/Procurement, HR, Sales, Security teams
Interacts with:
External: PMC & Contractors, Kitchen Consultants, Equipment Vendors, Local Authorities, Auditors, Resident Associations, Strategic Partners Internal: Senior Leadership, Business Unit Heads, Procurement, Legal, HR, Operations, Sales & Marketing, Staff KEY RESPONSIBILITIES
Drive Operational Excellence
• Oversee day-to-day operations of a club, ensuring consistency in service standards, safety, hygiene, and brand experience.




• Support and guide Club Operations Managers in achieving operational, financial, and member satisfaction targets.
• Establish SOPs, service benchmarks, and performance dashboards across clubs.
Applied Learning
• Lead renovation and redevelopment projects, ensuring readiness for resident habitability and enhanced member usage.
• Coordinate with design, projects, and finance teams to ensure timely delivery, cost control, and quality execution.
• Oversee transition from project completion to operational readiness and member onboarding.
• Leverage robust F& B background to elevate dining concepts, menu engineering, service design, and profitability.
• Drive distinctive F& B experiences across restaurants, bars, banquets, and club events.
• Strengthen end-to-end membership experience—from acquisition and onboarding to engagement, retention, and loyalty.
People Management
• Lead and develop multi-disciplina

📌 General manager (Gurugram)
🏢 DLF Hospitality
📍 Gurugram