Key Responsibilities
Team Leadership & People Management
• Lead and manage multiple Team Leaders and Collection Executives to achieve business objectives.
• Drive team productivity through regular performance reviews, coaching, and mentoring.
• Set daily, weekly, and monthly collection targets and monitor achievement.
• Conduct daily operational reviews and strategy meetings with Team Leaders.
• Ensure adequate staffing, roster management, and workforce planning.
• Identify training needs and coordinate with the Learning & Development team to enhance team capability.
• Drive employee engagement, motivation, and retention initiatives.
Collection Operations
• Manage end-to-end collections across Pre-Due, Soft Bucket, Hard Bucket, and Recovery portfolios as assigned.
• Monitor collection performance and ensure achievement of monthly collection and recovery targets.
• Develop and implement collection strategies to improve recoveries and minimize delinquency.
• Review high-value and escalated customer accounts and provide resolution within policy guidelines.




• Ensure effective follow-up on Promise-to-Pay (PTP) commitments and overdue accounts.• Monitor bucket movement and initiate corrective actions to reduce roll rates.
Portfolio Management
• Track portfolio performance and maintain healthy collection efficiency.
• Analyze delinquency trends and recommend strategies to improve portfolio quality.
• Review daily MIS reports and drive action plans for underperforming portfolios.
• Monitor key collection metrics and ensure continuous improvement.
Key Metrics
• Collection Efficiency
• Roll Rate
• Delinquency %
• Recovery %
• PTP Conversion
• RPC (Right Party Contact)
• Resolution Rate
• Productivity per Executive
• Team Target Achievement
Compliance & Risk Management
• Ensure adherence to RBI guidelines, Fair Practices Code (FPC), internal collection policies, and regulatory
requirements.
• Promote ethical and customer-centric collection practices across the team.
• Monitor

📌 Assistant manager (Mumbai)
🏢 Fatakpay
📍 Mumbai