Walk -in drive at HCLTech for RCM Voice Team Lead/Senior Team Lead & Health Care Quality Team Lead (US Healthcare Medical Billing Team Lead) on 5th & 6th June'2026
Date: 5th & 6th June'2026
Time: 12:00 PM to 2:00 PM
Venue: HCLTech, ETA 3. No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nad
Contact Person: Suriyapriya
Experience: 5 to 8 years
Shift: US Shift (Night Shift)
Designation - Team Lead/Senior Team Lead
Provider Side*
RESPONSIBILITIES
: Responsible for the day-to-day management of 7 – 25 front level employe es Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfacti on Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resourc es Provide feedback on performance, monitoring attendance, leave requests,



ensure accuracy of hours worked and adherence to company policies and procedur es Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations ). Assist with attendance documentation, weekly timesheet validation and schedule adherenc e. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirement s. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from custome rs Timely response to mai ls
SKILLS AND COMPETENC
IESMicrosoft Office (Excel and PPT Preferr ed)High proficiency in communication (Written and spok en)Focuses on delivering a positive customer experie nce Proven leadership experience. Should be a team play er.
FORMAL EDUCATION AND EXPERI
ENCEBachelor's degree in any stream and progressive work experience in Healthcare RCM5-8 years of overall experi ence
Note: Looking for candidate with an immediate to 45-day notice pe riod. Cand

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