HCLTech is Hiring for Chat Support Executives
Interested candidates can walk in for an interview | Freshers are not eligible
Dates: 6th June 2026
Timing: 11:00 AM - 3:00 PM
Walk-In Address: (Tower 4) at Elcot Economic Zone, Sholinganallur Medavakkam High Road, chennai- , Tamil Nadu.
Work Location: Chennai
Contact Person: Shadish Kumar/Magimmaimary C
Please carry:
2 Updated Resume
1 Passport size
1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)
The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software, general queries. Understanding the product features
• The agent shall make every reasonable attempt to resolve and provide the service where possible




• Provide accurate and complete information by using right methods and tools
• Ability to quickly assess an issue and accurately respond to customer inquiries
• Respond to all service requests and issues raised via chat support
• Move the request to L2 support team.
• Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures
are followed up effectively
• Keep records of customer interactions, process customer account changes as required
• Follow communication procedures, guidelines and policies
• Meet individual and team targets for a variety of customer service goals
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits

📌 Walk-in drive || 6th june || chat support || chennai
🏢 HCLTech
📍 Chennai