Job Title - Salesforce Delivery Leader (GCC / GIC)
Location - Bangalore
Experience - 7+ Years
Job Summary -
We are seeking an experienced Salesforce Delivery Leader to drive delivery excellence and scale our Salesforce practice within a Global Capability Center (GCC) setting. The ideal candidate will have a proven track record of establishing, growing, and optimizing Salesforce POD-based delivery models while partnering with global stakeholders to deliver business value through customer-centric digital transformation initiatives.
This role requires a strategic leader who can build high-performing teams, foster innovation, and enable scalable Salesforce solutions that support enterprise-wide business objectives. The successful candidate will play a critical role in advancing the GCC's position as a strategic value creator for global business operations.
Key Responsibilities
Salesforce Delivery Leadership
Lead end-to-end delivery of large-scale Salesforce programs across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom platform solutions.
Establish and scale Salesforce POD-based operating models to improve delivery efficiency, quality, and business outcomes. Drive delivery governance, program execution, risk management, and operational excellence across multiple initiatives. Ensure successful project execution using Agile, Scrum, and SAFe methodologies. GCC & Practice Development
Contribute to the growth and maturity of the Salesforce practice within the GCC. Develop scalable delivery frameworks, best practices, and reusable assets to enhance productivity. Drive innovation and continuous improvement initiatives across Salesforce delivery teams. Position the GCC as a strategic partner for global business and technology stakeholders. Stakeholder Management
Partner with global business leaders, product owners, architects, and executive stakeholders to define and execute strategic roadmaps. Build strong relationships with cross-functional team