Job Description
Designation-International Customer Service Representative Eligibility:
Graduate Freshers or 12th pass Freshers are welcome Excellent Communications Skills/NO MTI. Work Mode:
Work From Office (WFO) Location:
Pune Cabs Available Shift Timing:
5:30 PM to 3:30 AM (US shift) Open to work in any US time zone Rotational work week (Mon–Fri / Tue–Sat / Wed–Sun) Detailed JD
Overall, Purpose of Job
• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire)



as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, Share Point updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement

📌 International customer service representative(voice/immediate/fresher) (Pune)
🏢 Innova ESI
📍 Pune