Hello Everyone,
Greetings from IRIS..
I am writing this job post to brief about the job opportunity with IRIS KPO Resourcing Pvt Ltd (IRIS Software Group) for Product Support Specialist - Technical Support ( SQL & Dot Net).
Please find the job description and specifications for your references, please share your interest for the job opportunity with your updated resumes.
Candidates must have hands on experience on handling L2 technical tickets ( Net) Candidates must have excellent communications Previous experience of working in a Service Desk/Helpdesk/ Support workplace Problem solving. Critical thinking. Debugging/ applications and web applications. Strong SQL knowledge. Coding experience would be desirable. This Vacancy is not for freshers, in future if we have any other vacancy we will let you know.
Experience required: 2 to 5 Years.
No of positions: 5
Shift timings: 8 AM to 11 PM IST (Rotational Shift) No Night Shifts
Job Location: Remote
Designation : Customer Services Advisor / Associate
Main Responsibility:




To ensure constant monitoring of the Service Desk logging system (Zendesk) ensuring all incidents and requests are resolved or triaged within SLAs and KPIs To ensure that the Service Desk logging system is kept up-to-date and accurate. To also ensure that all notes and associated information relating to calls are added to the system in an appropriate manner To utilise remote access technology, knowledge sources and diagnostic tools to either resolve or triage tickets to other i SAMS teams or 3rd party suppliers To monitor call flow and to raise awareness to the relevant team(s) when required e.g. when there are high volumes To identify repetitive incidents to raise awareness to the relevant team(s) by supplying precise and accurate information. To provide support to Customer Support Analysts enabling quick and effective resolutions to problems whether that is through support, guidance, escalation or training Deal with non-technical 'How To' type queries

📌 Product support specialist (Madhya Pradesh)
🏢 IRIS Centre of Excellence - India
📍 Madhya Pradesh