Job Summary:
We are looking for a proactive and persuasive Customer Retention Executive to manage post-purchase engagement and reduce customer churn through effective communication. The role involves reaching out to existing customers, understanding their concerns, resolving issues, and encouraging repeat purchases or renewals.
Key Responsibilities:
Conduct outbound calls to existing customers to ensure satisfaction and build long-term relationships. Identify reasons for potential cancellations or inactive accounts and take corrective actions to retain customers. Educate customers about new offers, features, and perks to encourage continued usage or re-purchase. Handle customer complaints with empathy and provide prompt resolutions. Record call outcomes, feedback, and insights in CRM tools. Collaborate with operations, service, and sales teams to ensure smooth issue resolution. Track and report retention metrics (renewals,
churn reduction, reactivations). Achieve monthly retention and call productivity targets. Requirements:
Education: Graduate in any discipline (preferred: Business, Marketing, or Communication). Experience: 1–3 years in customer calling, telesales, or customer success (preferably retention-focused). Skills: Excellent communication and persuasion skills (English + regional languages preferred). Strong problem-solving ability and customer empathy. Experience using CRM tools (e.g., Lead Squared , Zoho, terotram). Ability to work under targets and maintain high call quality. Level/Salary Range:
INR 5-6 LPA
Interested candidates can share their profile with
Venulisa Luke
Phone No.
venulisa.luke@