Job Summary
HR Customer Support Associate
Bengaluru(Bellunder) / Pune(Magarpatta)/Mumbai (Vikroli west) Location.
We are looking for an HR Customer Support Associate to provide high-quality support through calls, emails, and chats. This is an HR support role with customer support responsibilities, focusing on assisting candidates and resolving queries while ensuring 100% issue resolution and customer satisfaction.
Shift & Work Schedule
Shift: US Time Zones Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun) Versatile to work as per business requirements Looking for freshers or experienced professionals who are genuinely interested in building a career in Voice Process / Customer Support. Candidates from any domain/background can apply if they have excellent communication skills and are passionate about customer interaction.
Voice / Email / Chat Support
6-Month Contract Role
US Shift & Rotational Week-offs
Locations: Mumbai | Pune | Bangalore
WFO/Hybrid (as per business requirement)
International BPO experience is a plus, but not mandatory




If you have strong communication skills and are interested in a voice process role, share your updated cv at Sonam.srivastava@ or DM me.
Key Responsibilities
Handle inbound calls, emails, and chats and log interactions accurately in the system Provide Tier 2 HR customer support and resolve candidate/customer queries effectively Support candidates with recruitment-related queries (fresh applicants & rehires) Guide customers on self-service portals and navigation support Follow standard escalation procedures for unresolved issues Ensure adherence to SLA targets, quality standards, and compliance guidelines Conduct security verifications in line with company policies and GDPR guidelines Make outbound calls when required Maintain and update process repositories such as DTPs, Knowledge Base, and Share Point Collaborate with peers and supervisors for smooth process operations Maintain punctuality, attendance, and operational discipline Mi

📌 Hr customer support (Bengaluru)
🏢 BCforward
📍 Bengaluru