With respect to all your personal data shared to Vin Fast in the application and the entire recruitment process of Vin Fast, by clicking "Apply", submitting your resumé/CV and/or participating in Vin Fast's recruitment process, you agree that you have read Vin Fast's Personal Data Protection Policy ("Policy") posted at or , you agree to the Policy and consent for Vin Fast to process your personal data in accordance with the Policy and the applicable regulations on personal data protection
Responsibilities:
Provide expert-level support for Vin Fast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics. Offer remote troubleshooting to service centers and customers worldwide. Work closely with engineering and R& D teams to diagnose complex issues, identify root causes, and support product improvements. Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs. Develop training materials for internal teams and partners. Manage technical incidents from initial report through resolution,



ensuring timely and effective solutions. Track recurring issues and contribute to solutions that prevent future problems. Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization. Collaborate with customer support teams to ensure explicit communication and excellent service. Support global operations by ensuring that technical support processes meet the needs of diverse markets, adapting to regional challenges. Requirements:
Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related field. 5+ years of experience in technical support or field engineering, preferably in the automotive, EV, or technology sectors. Hands-on experience with electric vehicle systems, including battery management, drivetrains, and diagnostic tools. Strong understanding of automotive systems, diagnostics, and troubleshooting. Experience

📌 Automotive technical support engineer (Gurugram)
🏢 VINFAST
📍 Gurugram