About the role
Our established branding company is searching for a competent and experienced Workforce Manager to join our team. In this role, the successful applicant will be responsible for overseeing the payroll volume, trend, schedule, monitor TAT & SLA. A workforce manager oversees productivity & utilization in an organization. His/her duties are to assess, analyse, and report on employee productivity and utilization at the individual, teams and departmental levels. Consistency and transparency are key when it comes to managing employee time, attendance, scheduling shifts/cabs and leaves. Employees need to clearly understand the processes and policies behind procedures and be confident that they are being applied fairly across the organisation.
Role Accountabilities and Requirements
As a workforce manager, his/her job duties include developing staff schedules, collecting staff performance data and customer feedback data, reviewing, and analysing relevant data to identify problem areas,



and preparing workforce analysis reports for company leadership to inform their policies and decision-making strategies to meet 100% quality.
Key Responsibilities and duties
Monitor payroll trend, schedule & TATs Forecasting payroll volumes and report in case of discrepancy Discussing with TLs/Managers and scheduling staff around forecasted payrolls Managing payroll handling on a day-to-day basis In case of unexpected rises in payroll volumes or absenteeism Report to managers/TLs and suggest/create a Business Continuity Plan (BCP) Analyse hours worked, absences, overtime Monitor real-time and report visibility Monitor hours worked to help ensure employees are properly classified Do comparison and benchmark teams performance across the business Manage Control Team and their responsibilities Monitor their workloads and performance Must share monthly documented Feedbacks. Eligibility Criteria and Qualifications
Relevant bachelor's and/or master's degree Total years of experience sho

📌 Team manager (Kochi)
🏢 Zellis
📍 Kochi