Role Title: General Manager
Location: Hyderabad
Reporting To: Chief Operating Officer
Position Overview
The General Manager (GM) will lead all facets of operations at The Quorum Hyderabad, ensuring exceptional service delivery, financial performance, and a culture of excellence. As the unit head, the GM is accountable for the member experience, commercial performance, operational execution, and team leadership. The role requires strategic thinking, a robust sense of ownership, and the ability to translate the organization's vision into on-ground action.
Key Responsibilities
1. People Leadership & Culture
• Lead and mentor Heads of Departments (HODs) and build a high-performing, service-driven team.
• Instil The Quorum's culture, values, and service ethos across all functions.
• Conduct regular team briefings and leadership check-ins.
• Oversee performance management processes, appraisals, and succession planning.
• Promote a respectful, inclusive, and safety-compliant work environment.
2. Operational Excellence
• Oversee and ensure smooth daily functioning across all departments:




o F& B Service and Operations
o Front Office
o Housekeeping & Security
o Private Hire/Banqueting & Event Execution
o F& B Stores, Technology, Licensing & Liaison
• Ensure SOP adherence across all departments through regular audits and quality checks.
• Monitor hygiene, safety, maintenance, and member satisfaction standards.
• Maintain coordination between unit-level operations and corporate support functions (HR, Finance, Membership, Marketing, Programming, Kitchen).
• Ensure effective execution of programming calendars, member experiences, and community initiatives that strengthen engagement and drive repeat visits.
• Monitor and improve member satisfaction scores, feedback trends, service recovery metrics, and Net Promoter Score (NPS).
• Ensure seamless coordination and operational alignment across all Hyderabad business verticals and experiences.
3. Financial Performance
• Drive achievem

📌 General manager (Hyderabad)
🏢 Q COLLECTIVE
📍 Hyderabad