Knowledge, Skills &
Abilities:
Knowledge:
Lead team towards achieving customer satisfaction
To maintain adherence to SOP
Handling all technical issues within the said TAT
Help resolve problems through technical & non technical insights
Skills:
Good Leadership and Team management skills
Good analytical & problem solving skills
Effective Verbal & written communication skill
Valuable computer knowledge to understand and run service software
Qualifications:
Experience:
B. E/B. Tech (Mechanical, Electronics, Electrical, EEE, Instrumentation or relevant
fields) - Minimum
2+ years of experience
Duties &
Responsibilities
through the team
assigned:
Operation:
➢ Appointment of new Technicians
➢ Taking care of breakdown and maintenance of machines
➢ Data collection of machine nos.
➢ Controlling cost, allocating resources as per priorities and company
requirements.
➢ Handling service data to report to the higher authorities.
➢ Machines and Spares planning
➢ Refurbishment Planning
➢ Monitoring all Service Activities
➢ Interacting with R& D on machine development
Financial:




• Provide excellent customer service
• Manages the Client Service Coordinators (creates staff schedules, manage
workflow, handles staffing and employee issues, enforces departmental
policy and procedures)
• Accurately performs registration process for new and existing clients
• Schedules appointments according to established procedures
• Make reminder calls to clients
• Meets agency participatory expectation
• Assure that staff is provided with proper training, instruction, tools, and
methods to perform their jobs
•. Lead and motivate staff in handling change, building trust, and partnership.
Encourage and build a team environment
• Perform timely performance evaluations, as well as appropriate disciplinary
actions. Evaluate all Customer Service Staff on communication skills and
technical knowledge
• Ensure that all Customer Service Representatives have up-to-date benefit
information
• Ensure Customer Service foll

📌 Assistant manager/ manager- service (Ahmedabad)
🏢 Coffee Day Beverages
📍 Ahmedabad