The IT Helpdesk Intern will provide first-level technical support to employees across multiple regions using Salesforce Service Cloud as the primary ticketing platform. This role offers exposure to enterprise IT operations, Microsoft 365 administration, endpoint management, networking, cybersecurity, and global service delivery.
The successful candidate will work closely with IT professionals to resolve technical issues, maintain IT assets, and support business-critical systems while developing practical IT support skills.
Key Responsibilities
Service Desk Operations
Monitor and manage support tickets through Salesforce Service Cloud. Provide Level 1 technical support for hardware, software, and connectivity issues. Respond to support requests from users across APAC, EMEA, and NACA regions. Ensure tickets are documented, categorized, prioritized, and resolved according to IT service standards. Escalate complex issues to senior IT engineers when necessary. End User Support
Assist employees with: Windows and mac OS troubleshooting Microsoft 365 applications (Outlook, Teams, One Drive,



Share Point) Password resets and account access issues Printer and peripheral device support Mobile device setup and troubleshooting Provide remote support using approved remote access tools. User Account Administration
Assist with user onboarding and offboarding activities. Create and maintain user accounts in Microsoft Entra ID (Azure AD). Support group membership management and access provisioning. Assist with MFA enrollment and troubleshooting. Device Deployment & Asset Management
Prepare and deploy laptops and peripherals for current employees. Maintain IT asset inventory and lifecycle records. Coordinate equipment returns and replacements. Ensure company devices comply with IT standards and policies. Infrastructure & Network Support
Assist with: VPN troubleshooting Wireless connectivity issues Network access requests Meeting room technology support Support office IT equipment maintenan

📌 Information technology help desk (Hyderabad)
🏢 Sol-Millennium Medical Group
📍 Hyderabad