Job description
Job Title: Customer Support Executive (Voice / Blended
)
Department: Customer Success, Service & Operatio
ns Employment Type: Full-Time, Permane
nt Role Category: Voice / Blend
ed
Job Descript
ion Roles & Responsibilit
ies Handle customer queries through phone calls, emails, and chat channe ls. Provide timely and accurate solutions to customer concerns and issu es. Deliver excellent customer service by actively listening and understanding customer nee ds. Maintain a skilled and empathetic approach while interacting with custome rs. Ensure quick resolution of issues with a focus on customer satisfacti on. Meet key performance metrics such as: Average Handling Time (A HT)First Call Resolution (F CR)Customer Satisfaction (CS AT)
📌 Customer service executive (Mumbai)
🏢 Interflora India
📍 Mumbai
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