L1 Application Support – Hospital Information System
Rigved Technologies is hiring 2 L1 Application Support professionals for a hospital-based healthcare IT support role in Fort, Mumbai.
The selected candidates will provide first-level application support for Hospital Information System applications and work closely with hospital users, clinical teams, IT teams and support teams.
Key responsibilities
Provide L1 support for HIS, LIMS and RIS applications. Resolve daily application and user issues within defined timelines. Log, track, document and escalate unresolved issues to L2/L3 teams. Support hospital workflows including OPD, IPD, billing, pharmacy, laboratory, radiology, ward management and discharge. Assist users with login issues, password resets, access rights and user-account management. Coordinate with doctors, nurses, hospital staff and internal IT teams. Support application testing, upgrades and implementation activities. Prepare SOPs, user guides, issue records and training documents. Monitor support requests and maintain accurate ticket records.



Provide basic troubleshooting for application, system and connectivity issues. Required experience
1–2 years of experience in HIS, LIMS, RIS or healthcare application support. Understanding of hospital workflows such as OPD, IPD, billing, pharmacy, laboratory, radiology and discharge. Experience working with support tickets and SLAs. Good troubleshooting and problem-solving skills. Good verbal and written communication. Basic knowledge of networking and system administration. Bachelor's degree in IT, Computer Science, Healthcare Informatics or a related field is preferred. Preferred skills
Knowledge of HL7, HIPAA or ICD coding. Experience with RService Desk, Ameyo CRM or similar ticketing tools. Experience supporting clinical, billing, pharmacy, laboratory or radiology modules. Previous hospital or healthcare IT support experience. Significant work conditions
Work location: Fort, Mumbai Full-time, onsite role 24/7

📌 application support – hospital information system (Mumbai)
🏢 Rigved Technologies
📍 Mumbai