Role Overview
The Lead – Pharma Omnichannel Operations & Delivery is a senior leadership position responsible for directing, scaling, and optimizing the end-to-end production of digital and print marketing assets for global life sciences and pharmaceutical clients supporting high-volume production environments. In this role, you will lead a large-scale, multi-regional delivery engine specializing in the high-volume, highly regulated creation of omnichannel content—including Electronic Detail Aids (e DAs), interactive emails, websites, print materials, and localized video content. You will be responsible for operational excellence, technology-driven automation, and strict adherence to pharmaceutical regulatory and compliance frameworks.
What will you do?
Own end-to-end omnichannel production across e DAs/CLMs, approved emails, websites/CMS, print, video localization, motion graphics, HTML5 banners, and other digital assets. Drive operational readiness and delivery performance by managing capacity, throughput, SLAs, quality, risks,



and bottlenecks across high-volume production environments. Standardize global delivery models, intake-to-deployment workflows, governance processes, and best practices to improve speed-to-market and consistency. Ensure regulatory compliance and audit readiness across MLR, content approval, asset governance, metadata, version control, and deployment workflows. Champion modular content and reuse to reduce cycle time, improve scalability, and optimize production costs. Lead automation and continuous improvement initiatives, including workflow automation, AI-enabled content assembly, QA tools, reporting dashboards, Lean/Agile practices, and productivity improvements. Partner with senior clients and internal leadership as the operational escalation point; lead governance reviews, performance discussions, QBRs/MBRs, and strategic planning sessions. Build and lead large cross-functional teams across project management, creative, development, QA,

📌 Pharma omnichannel operations (Gurugram)
🏢 WPP Production India [Studios]
📍 Gurugram