Position- Platform Manager- Trade-In and Multi-Buy
Department- Platforms/ Program Management/ Affordability
Industry- Handled D2 C/Omni Channel/E-Commerce/App Innovation/ Internet Retail/ Retail Channels
Experience- 10 Years
Location- Gurugram
Role Type: Individual Contributor (IC)
Position Overview
We are seeking a platform program manager with experience in managing digital programs for the retail channel. In this role, the person will manage end-to-end trade-in and multi-buy program; and also conceptualize and new program.
This role encompasses coordination with internal teams such as tech, compliance and finance; and also, with external partners operating in re-sale industry. Innovation would be the key and the person is expected to bring new ideas to existing programs.
Key Programs
*Trade-In platform
Program Management:
Develop strategy to increase Sellout of Samsung devices using Trade-in Program. Improvise consumer purchase experience and maximize Upgrade attach.
Managing marketing of Upgrade platform via dealer & customer communication Manage Program budgets & cost management Stakeholder Management:
Identify, onboard & successful rollout of new partners with current initiatives under Trade-in. Managing Product Managers, SOP team, Samsung Tech teams (SDS / GMCS / SRI-B). Liaison with compliance and finance team for program controls and improvisations Performance Management:
Work closely with Regional Sales Team for platform education, taking feedback, driving Attach Share Dashboards on Program Performance with stakeholders Leverage Samsung capabilities to drive repeat purchases on platform (effective utilization of Upgrade, My Galaxy & Big Data) *Multi-Buy Program
Introduce enhancements in the current Multi-Buy program to accommodate future requirements End-to-end program ownership in coordination with product managers and SOP team Carry out new developments to expand program scope and boost sellout Enrich customer experience and drive program parameters for incr