Hiring: EUC / Desktop Support Engineer (L1) | Onsite | Mumbai, India | Full-Time B2 B Freelance Contract
Location: Mumbai, India (Onsite)
Employment Type: Full-Time | Freelance / B2 B Contract
Rate: USD 500/Month
Working Hours: Monday–Friday | 8:00 AM – 4:00 PM
We are currently hiring an EUC / Desktop Support Engineer for an onsite enterprise support role in Mumbai. This opportunity is ideal for professionals with hands-on experience in desktop support, end-user computing, deskside troubleshooting, and enterprise IT environments.
Key Responsibilities:
• Provide onsite desktop/deskside support for hardware, software, and network-related issues
• Perform IMAC (Install, Move, Add, Change) and break/fix activities
• Manage device lifecycle activities including imaging, deployment, configuration, patching, and upgrades
• Support Windows 10/11 environments and basic mac OS troubleshooting
• Troubleshoot Microsoft Office 365, Outlook, VPN, printers, scanners, and peripheral devices
• Work with SCCM, Microsoft Intune, and Service Now for device management and ticket handling




• Handle Active Directory user administration and password management
• Deliver VIP support and ensure timely issue resolution
• Maintain endpoint security compliance and patch management
• Follow ITIL processes for incident, service request, and problem management
• Provide remote or on-call support when critical issues arise outside business hours
Required Skills & Experience:
• 3–5 years of experience in Desktop Support, EUC Support, Deskside Support, or IT Support roles
• Strong knowledge of Windows 10/11 administration and troubleshooting
• Experience with SCCM, Microsoft Intune, and Service Now
• Hands-on experience with Active Directory and basic networking concepts
• Strong troubleshooting, communication, and customer support skills
• Experience supporting enterprise or corporate IT environments
• Ability to work independently in an onsite support setting
• Willingness to participate in 24/7

📌 End user support specialist (Mumbai)
🏢 Sharp Brains Solutions
📍 Mumbai