Company Description
Elevatoz specializes in designing and managing channel loyalty, customer loyalty, and employee rewards and recognition programs. Utilizing a deep understanding of human behavior, advanced technology, and comprehensive program design, Elevatoz ensures impactful and consistent results. The company offers tailored loyalty and engagement programs powered by a user-friendly technology platform. With expertise across various industries, Elevatoz has successfully partnered with some of the leading brands in the country.
Role Description
This is a full time, on-site role for a Client Management Specialist located in Bengaluru. The role involves building and maintaining strong business relationships, ensuring client satisfaction, and identifying opportunities to optimize client engagement. The specialist will handle client inquiries, resolve issues with efficiency, and provide support in the implementation and management of loyalty programs.
Daily responsibilities will also include working collaboratively with internal teams to deliver superior service and ensuring seamless project execution.
Qualifications
4+ years of experience in a client-handling role with strong skills in Business Relationship Management to interact effectively and maintain client relationships Proficiency in Analytical Skills to monitor program performance and make data-driven decisions Excellent Communication abilities to clearly convey information and resolve client concerns A focus on Customer Satisfaction to ensure a positive client experience and address feedback constructively Basic knowledge of Finance to assist in budgeting, billing, and financial planning related to programs Campaign designing and management from inception to execution Organizational and time management skills to handle multiple client accounts efficiently A bachelor's degree in Business Administration, Marketing, or a related field is desirable Experience in managing B2 B or loyalty programs is a plus.