About Faym:
At Faym, we are leading the charge in content commerce in India through our growing network of
creators. empowers creators to set up their own mini e-commerce stores, helping them sell
products from our partnered brands. Powering over 35,000 creators with ₹200 Cr monthly GMV ,
we're redefining creator-led commerce in India.
Role Summary
Be the primary point of contact for creators on Faym, ensuring a seamless experience
through timely support, campaign coordination, creator engagement, and operational
Excellence.
Key Responsibilities
Creator Support
• Resolve creator queries across Instagram, Whats App, Facebook, and Email within defined
TATs.
• Handle issues related to campaigns, orders, payouts, earnings, sourcing, and content
posting.
• Escalate and track critical issues to closure.
Creator Success
• Drive creator satisfaction, engagement, and NPS.
• Support creator onboarding and educate creators on campaigns and earning opportunities.
• Gather feedback and improve creator experience.
Campaign & Operations
• Support creator sourcing, onboarding, communication,



and campaign execution.
• Coordinate with internal teams to ensure timely campaign delivery.
• Maintain creator databases and operational records.
Community & Events
• Assist in creator webinars, events, and community initiatives.
• Manage creator communication and follow-ups.
Process Improvement
• Leverage CRM, Whats App tools, Google Workspace, and automations to improve
efficiency.
• Create SOPs, FAQs, and support resources.
Key KPIs
• First Response Time (FRT)
• Resolution TAT
• CSAT & Creator NPS
• Query Resolution Rate
• Campaign Execution Accuracy* Database Accuracy
Requirements
• Excellent communication and problem-solving skills.
• Proficiency in Google Sheets, Excel, Docs, CRM/Ticketing tools, and Whats App Business.
• 0-1 years of experience in Customer Support, Creator Success, Community Management,
or Operations.
• Understanding of the creator economy is a plus

📌 Customer support intern (Gurugram)
🏢 Faym
📍 Gurugram