1) Proactive Monitoring of all the servers using BSE tools
2) CPU & Memory utilization & monitoring.
3) Microsoft Windows Resources, Event logs & critical services Monitor.
4) Monthly report on server availability
5) Respond to and own Incident till resolution
6) Engage customer contracted hardware and software support vendors to facilitate incident resolution
7) Work with customer support teams to review & resolve incidents
8) Co-ordinate customer contacts with BSE vendors in case of hardware failures or involvement of third-party vendor is required.
9) Reinstallation of OS, in case of OS crashes and for the problems where reinstallation of OS is required.
10) Perform restoration of all components at time of system failure or file system corruption
11) Correlate related incidents together into a problem ticket and manage through the problem management process
12)



Patch OS for Security patches and release management for the same.
13) Creation/deletion/configuration of VMs, Creating/Deleting VM Snapshots.
14) Reporting VM performance status using Native tools/monitoring tools
15) Manage Hyper-V 2012/2016 Clusters
16) Manage Access rights and folders
17) OS hardening as per the policy recommendations by BSE
18) IIS Basic troubleshooting
19) Server Inventory Management
Desired Skill:
1) Hyper-V Management (Must)
2) Failover Cluster Configuration and Management (Must)
3) IIS troubleshooting (Must) 4) Security patching and Hardening (Must))
5) Server commissioning and decommissioning
6) OS Migration – In place and Side by side (Must)
7) Server Performance troubleshooting
Relevant Exp: 4++

📌 Windows administrator (Hyderabad)
🏢 Softenger
📍 Hyderabad