About the Role
We are partnering with a fast-growing B2 B Saa S company to hire a Customer Success Manager who will play a critical role in driving customer retention, product adoption, and revenue growth.
This individual will own strategic customer relationships across the entire customer lifecycle—from onboarding and value realization to renewal and expansion. The ideal candidate combines strong commercial acumen with a customer-first mindset and has a proven track record of managing complex stakeholder relationships in a high-growth Saa S setting.
Working closely with Product, Sales, Marketing, and Support teams, you will serve as the voice of the customer internally while ensuring customers achieve measurable business outcomes and maximize the value of their investment.
Key Responsibilities
Own and manage a portfolio of strategic customer accounts, driving adoption, engagement, retention, and growth. Build trusted relationships with customer stakeholders, including senior leadership and executive teams. Lead customer onboarding, implementation, success planning,



and ongoing account management activities. Develop a deep understanding of customer objectives, challenges, and success metrics to proactively drive value realization. Monitor customer health, product usage, and engagement signals to identify risks and opportunities early. Drive renewal conversations and partner with Sales teams to identify expansion, upsell, and cross-sell opportunities. Conduct regular business reviews and strategic planning sessions with customer stakeholders. Partner closely with Product and Engineering teams to communicate customer feedback and influence product strategy. Contribute to the development of scalable customer success processes, playbooks, and best practices as the organization grows. Requirements
5–10 years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role within a Saa S or technology environment. Demonstrated succe

📌 Customer success manager (India)
🏢 Customer Success Society
📍 India