Designation - Hospitality Manager
Experience Required - Minimum 7 to 10 yrs in Hospitality Management
Qualification - Any Graduate (Preferably in Hospitality management)
1. Guest Experience & Resident Engagement
Ensure top-tier guest/resident experience at all properties—like concierge services, clubhouse operations, visitor handling, and complaint redressal. Build a hospitality culture among in office teams (security, front desk, maintenance, etc.). Organize community engagement activities, cultural events, and festive celebrations to build a vibrant living experience. 2. Standard Operating Procedures (SOPs)
Create and implement hospitality SOPs for services like: Front desk operations Move-in/move-out process Visitor management Service requests Ensure SOP compliance across all sites through audits and training. 3. Vendor & Facility Coordination
Coordinate with vendors providing hospitality services: valet, concierge, café, housekeeping (common areas), laundry, etc. Work closely with the Facility Management (FM) team for seamless coordination of soft services. 4.



Training & Grooming
Train site staff (front office, housekeeping, security) in hospitality etiquette, grooming, soft skills, and communication. Conduct periodic refreshers and workshops on customer-centric behavior. 5. Multi-site Oversight & Audits
Visit each site regularly to monitor hospitality standards. Conduct site-wise audits to evaluate service quality, staff conduct, and feedback implementation. Maintain a hospitality performance dashboard across projects. 6. Complaint & Feedback Management
Set up a streamlined feedback collection mechanism (surveys, apps, helpdesk). Personally handle escalated complaints or grievances to ensure client satisfaction. 7. Branding & Aesthetics
Maintain consistent visual aesthetics and branding in common areas—lobbies, reception, lounges, guest suites, etc. Ensure branding aligns with the real estate company's image of luxury/premium/service excellence. Women Candidates

📌 Hospitality manager (Pune)
🏢 Naiknavare Developers
📍 Pune