Location: Bengaluru (Work From Office)
Travel: None
Department Overview:
Assisted Services is a premium, personalized matchmaking offering designed for busy professionals and individuals who require dedicated support in their partner search. The service combines technology with human expertise, where trained Relationship Managers guide members through the matchmaking journey — from understanding preferences to facilitating meaningful introductions.
Key highlights of the Assisted Services business:
A team of 600+ highly trained Relationship Managers Responsible for 1000+ successful matches every year Over 10,000 marriages facilitated since inception The only matrimonial service with a physical presence across India, operating from 10 branches Multi-lingual Relationship Managers supporting members across regions The department focuses on delivering high-quality matchmaking experiences while ensuring solid business outcomes across member engagement, renewals, and revenue productivity.
Role Overview
Will be responsible for driving overall business performance, service excellence,
and people leadership for Assisted services in Karnataka.
The role manages 3-4 Heads of Member Experience (HMEs), who in turn lead pods of Relationship Managers. The State Head ensures consistent performance across member engagement, service quality, productivity, and revenue metrics while building a high-performing service and sales organization.
This role requires operational leadership, business acumen, and people management capability to scale Assisted Services within the state while ensuring an exceptional member experience.
The incumbent will act as the key business owner for Assisted Services in the state, ensuring alignment with organizational goals and driving sustainable growth.
Key Responsibilities
Business & Revenue Leadership
Own and drive state-level revenue, renewals, and productivity targets for Assisted Services. Ensure consistent achievement of value productivity and volume p