Job Description: Customer Success Manager (3–5 Years Experience)
Location: Bengaluru, India
Department: Customer Success / Operations
Experience: 3–5 Years
Employment Type: Full-time
About Vahan
Vahan is India's largest recruitment platform for blue-collar workers. We leverage technology, AI, and a vast partner network to connect millions of job seekers with employment opportunities across logistics, e-commerce, mobility, and other high-growth sectors. Our mission is to create economic opportunities at scale for India's workforce.
Role Overview
We are looking for a Customer Success Manager who will own and grow relationships with enterprise clients, ensuring they achieve hiring and business outcomes through Vahan's platform. The ideal candidate is highly customer-focused, data-driven, and skilled at managing multiple stakeholders across operations, recruitment, and business teams.
As a Customer Success Manager, you will act as the primary point of contact for key accounts, drive client retention and growth, identify opportunities for process improvements,



and collaborate closely with Product, Operations, and Sales teams to deliver exceptional customer experiences.
Key Responsibilities
Account Management & Client Success
Own a portfolio of enterprise accounts and serve as the trusted advisor for clients. Build robust relationships with hiring managers, recruitment teams, and business stakeholders. Conduct regular business reviews and performance discussions with clients. Ensure clients achieve hiring, onboarding, and retention goals through Vahan's solutions. Performance Monitoring & Insights
Track key account metrics including lead quality, conversion rates, hiring volumes, and fulfillment performance. Analyze client performance data and proactively recommend improvements. Create and present reports, dashboards, and business reviews to stakeholders. Stakeholder Management
Coordinate with internal Operations, Product, Sales, and Support teams to resolve client issues

📌 Customer success manager (Bengaluru)
🏢 Vahan.ai
📍 Bengaluru