Company Description
Oorla celebrates the rich culinary heritage of South India by offering handcrafted snacks, sweets, and artisanal products such as Tirunelveli Halwa, Srivilliputhur Palkova, Kerala savory items, forest honey, spice blends, pickles, and cow ghee. Sourced from their origins and made traditionally, these creations bring the authenticity of South Indian flavors to customers worldwide. Oorla specializes in gift boxes, festive hampers, corporate orders, and custom branding with delivery services across India and globally. Rooted in South India, Oorla is committed to bringing its rich food traditions to a global audience.
Role Description
This is a full-time, in office role for a Customer Support Executive based in Coimbatore. An entry-level role focused on delivering excellent customer support, maintaining review quality, and assisting with day-to-day operations across customer-facing functions.
Customer Support
Handle incoming customer queries, complaints, and escalations via email, Whats App,



and other channels Process refund requests and flag exceptions to the team lead for approval Respond to customer issues promptly and follow up to ensure resolution Maintain accurate records of interactions and update support queues regularly Reviews & Reputation
Respond to customer reviews, especially negative ones, within defined SLA (48 hours) Send review request messages to recent buyers via email and Whats App Track daily review counts and flag gaps to the manager Escalate unresolved or sensitive complaints to senior team members Retention & Recovery
Monitor abandoned cart reports and trigger recovery messages as per defined workflows Follow up with customers who haven't completed their purchase Record outcomes and share updates with the team Reporting & Admin
Update daily trackers for revenue, reviews, and support tickets Share end-of-day status updates with the team lead Assist in preparing weekly and monthly summary reports Business Support
Assist with corpo

📌 Customer support executive (Coimbatore)
🏢 Oorla
📍 Coimbatore