(A)JOB SUMMARY
The Business Support Executive will assist multiple teams in the end-to-end implementation, configuration, and rollout of enterprise software solutions. This role is ideal for sharp, tech-savvy individuals with a keen interest in enterprise software, business process optimization, and cross-functional collaboration — who are comfortable using AI tools and can hit the ground running.
(B)JOB DUTIES & RESPONSIBILITY
Software Implementation & Configuration:
Assist in the implementation and configuration of various enterprise tools and software. Support data migration activities including data mapping, cleansing, and validation. Conduct system testing (UAT) to identify bugs, inconsistencies, and usability issues. Coordinate with software vendors for technical support, issue resolution, and module setup. Process Documentation & Training:
Prepare user manuals, SOPs, and how-to guides for newly implemented systems. Assist in conducting end-user training sessions and walkthroughs for employees. Document process flows and help map current workflows to recent system functionalities.



Cross-Functional Coordination:
Collaborate with various teams to gather requirements and ensure successful adoption. Act as a liaison between business teams and the vendor/technical team for issue resolution. Track implementation milestones, flag blockers, and ensure timely project delivery. Post-Implementation Support:
Monitor system performance post-go-live and escalate critical issues promptly. Collect feedback from end-users and coordinate enhancements with the technical team. Maintain an issue log and track resolution timelines. (C)QUALIFICATION & SKILLSET
•Bachelor's or Master's degree (MBA) in any discipline from a reputed university.
•1–2 years of professional or internship experience in a software, operations, or business support role.
•Actively uses AI tools (Chat GPT, Claude, Gemini, Copilot, or similar) to enhance productivity; familiarity with prompt engineering is a strong

📌 Business support executive (Gurugram)
🏢 LEPTON SOFTWARE
📍 Gurugram