Customer Care Support
About Kasava Key Responsibilities
Manage and respond to customer support tickets via email, phone, and support platforms. Provide skilled and friendly assistance to customers using Kasava dashcams and related services. Troubleshoot customer issues and gather relevant information for technical investigations. Work closely with the engineering and technical support teams to diagnose and resolve issues. Follow up with customers to ensure successful issue resolution. Escalate complex technical problems where necessary and track progress through to completion. Maintain accurate records of customer interactions and resolutions. Identify recurring issues and provide feedback to help improve products and processes. Assist with customer onboarding and basic product training when required. Requirements Essential Excellent written and spoken English. Strong customer service and communication skills. Experience working with support ticketing systems.



Good problem-solving abilities and attention to detail. Comfortable working with technology and learning new software platforms. Ability to manage multiple customer cases simultaneously. Team player with a positive attitude. Desirable Previous experience in technical support, customer support, or helpdesk roles. Experience supporting hardware, Io T devices, telematics, GPS tracking, or dashcam products. Familiarity with CRM or ticketing systems such as Zendesk, Freshdesk, Jira, or similar. Technical aptitude and an interest in connected vehicle technology. What We Offer Competitive salary. Opportunity to work with innovative AI and vehicle technology. Direct collaboration with engineering and product teams. Career development and growth opportunities.

📌 Customer care representative (Kolkata)
🏢 Kasava
📍 Kolkata