Head of Retail Operations
About the Role
We are hiring on behalf of our client for a senior leadership role in retail operations. The Head of Retail Operations will be responsible for driving business growth, ensuring operational excellence, and delivering exceptional customer experiences across a multi-city retail network. This is a strategic role requiring strong leadership, analytical thinking, and the ability to integrate physical and digital retail journeys.
Key Responsibilities
Strategic & Operational Leadership
Lead end-to-end retail operations across multiple locations. Drive sales growth, profitability, and efficiency while maintaining high brand standards. Develop and implement localized retail strategies aligned with market and consumer insights. Customer Experience & Brand Excellence
Elevate in-store experiences to reflect the client's premium positioning. Utilize data and analytics (footfall, customer behavior, buying trends) to optimize layouts, merchandising, and staffing. Profitability & Process Excellence
Manage inventory, operational costs,



and store KPIs to achieve revenue and margin goals. Standardize processes and strengthen controls for operational efficiency. Team Development & Leadership
Build, mentor, and manage high-performing retail teams across regions. Foster a culture of accountability, innovation, and customer-centricity. Omni-Channel & Digital Integration
Collaborate on digital retail strategies to create seamless offline and online customer experiences. Leverage CRM and analytics tools for personalization, loyalty programs, and operational insights. Qualifications & Experience
12–18 years of experience in retail operations leadership, preferably in luxury Indian fashion designer brand. Proven track record of managing multi-city retail networks and achieving business growth. Solid expertise in data-driven decision-making and retail analytics. Prior experience in team leadership, operational excellence, and customer experience managem

📌 Head of retail operations (Delhi)
🏢 Shrofile
📍 Delhi