About Us:
Beetexting is a growth stage and VC-backed Saa S company headquartered in the USA with a cutting-edge development center in Hyderabad, India. We are on a mission to build next-gen software products that transform communication with AI. Our team thrives on innovation, passion, and a relentless pursuit of excellence. We are looking for code lovers who are excited to develop groundbreaking products and make a real impact in the market.
Why Join Beetexting?
We are entrepreneurs. We're resourceful and positive We are innovators. We obsess on helping our customer win. We are visionaries. We think deeply about the industry and think way, way ahead. We are beelievers. We're humble. We believe in each other and support one another. We are givers. We think of others first. We are intentional. We plan We are diligent. We measure outcomes and stay focused on the profitable. We are gritty. We execute and we never give up. About the Role:
We are looking for a customer-centric and technically inclined Customer Support & Customer Success Specialist to join the Beetexting team.



In this role, you will help customers successfully adopt and use Beetexting, troubleshoot product issues, provide onboarding and training, and collaborate closely with Product and Engineering teams to continuously improve the customer experience.
You will serve as a trusted advisor to customers using Beetexting for business messaging, contact management, automations, broadcasts, integrations, and team collaboration.
Key Responsibilities:
Customer Support:
Provide timely support to customers through chat, email, phone, and ticketing systems. Troubleshoot issues related to messaging, user management, broadcasts, automations, contacts, tags, templates, and integrations. Investigate synchronization issues between Beetexting and third-party platforms such as Ring Central and Microsoft Teams. Escalate product bugs and complex technical issues to Engineering with detailed reproduction steps and supporting

📌 Customer support (Hyderabad)
🏢 Beetexting
📍 Hyderabad