Job Title: Customer Support Associate (CSA) - Contractual
Client: SIDBI
Location & Open Positions
Noida & G. Noida (considerable) - 2 Positions (Interview will be schedule within Days) Compensation Salary Range: 25,000 to 35,000 per month (Based on experience and profile) Job Summary
The Customer Support Associate (CSA) will be responsible for supporting customer onboarding, documentation, and field-level coordination activit ies. The role involves direct interaction with existing and prospective clients, assisting with documentation, and ensuring timely completion of processes as per organizational requirements.
Key Responsibilities
• Assist existing and prospective customers in filling out application forms.
• Collect duly signed application forms and required documents, including KYC documents and cheques.
• Follow up with customers for pending signatures and additional documentation.
• Collect audit-related documents from both existing and prospective clients.
• Coordinate with branch/local office for operational and administrative asks.
• Undertake field visits as required for document collection and customer support.
• Handle any other assignments or responsibilities assigned by the Branch Office (BO)/ Lo cal Office from time to time.
Eligibility Criteria
Graduate/Postgraduate in Commerce or related fields (B. Com, M. Com, CS, CS {Int er), ICWAI, etc.) from a recognized university. 0 to 2 yrs experiences preferable. Basic know ledge of accounting and banking operations is mandatory. Basic computer proficiency is required. Minimum age: 21 years. Preference will be given to local candidates w ith profi ciency in Hindi, English, and the local language (read, write, and speak). Must possess a valid driving license. Candidates should be willing and able to perform field work. Preferred Skills
• Positive communication and interpersonal skills.
• Ability to manage documentation and follow-ups efficiently.
• Willingness to travel locally for field assignments.
Interested