Job Title: Ticketing Agent – International Operations
Location: Mumbai
Experience: 2–8 Years (Preferred)
WFO Role - Rotational Shift Job
Qualification: IATA Certification Preferred
Role Overview
:
We are seeking a detail-oriented and customer-focused Ticketing Agent with strong expertise in overseas ticketing and international travel coordination. The ideal candidate should possess excellent communication skills and hands-on experience in airline reservations and ticketing system
s.
Key Responsibiliti
es:
Handle international (overseas) ticketing for clients, ensuring accuracy and compliance with airline poli
cies Manage airline reservations, bookings, reissues, and cancellations efficie
ntly Provide expert guidance on fare rules, visa requirements, and travel regulat
ions Coordinate with airlines and vendors to resolve ticketing issues and optimize travel p




lans Ensure timely issuance of tickets and maintain proper documenta
tion Deliver exceptional customer service through clear and qualified communica
tion Stay updated with airline policies, GDS systems, and industry tr
ends
Key Skills & Competen
cies:
Strong expertise in international ticketing and fare constr
uction Proficiency in GDS systems (Amadeus, Galileo, Sabre, etc. or P
ortal. Excellent verbal and written communication
skills High attention to detail and problem-solving a
bility Ability to work in a fast-paced, deadline-driven envir
onment
Preferred Qualific
ations:
IATA Certification is higlhly pr
eferred. Prior experience in handling corporate or B2 B travel accounts is an a
dvantage Knowledge of global travel regulations and documentation requ irements

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