Customer Support & Retention Executive
Location: Remote
Type: Part time / Freelance
Brand: Parman
Experience: 1–3 years preferred
Apply:
Parman is a 35+ year legacy sterling silver jewellery brand being reimagined for today. We create 925 silver jewellery for men and women across everyday essentials, statement pieces, piercings and collections built around self-expression.
We're looking for a committed Customer Support & Retention Executive to manage customer conversations, answer product queries, coordinate order issues, handle returns/exchanges, and take charge of Whats App flows, broadcasts and retention execution.
What you'll own:
Customer chats across Whats App, Instagram, email and other support channels Product, sizing, pricing, delivery, care, warranty, return and exchange queries Customer issue resolution and order follow-ups Coordination with inventory, dispatch and operations teams Return and exchange tracking Customer feedback collection and recurring issue reporting Whats App flows, automations and broadcasts Retention campaigns for abandoned carts,



post-purchase journeys, winbacks and repeat purchases Who we're looking for:
1–3 years of experience in D2 C customer support, CRM, ecommerce support or retention Strong written communication skills Comfortable speaking to customers daily on chat and Whats App Organised with follow-ups, trackers and issue resolution Experience with Shopify is preferred Experience with Whats App automation tools is preferred Kwik Engage, WATI, Interakt or Ai Sensy experience is a strong plus Jewellery, fashion, beauty or lifestyle brand experience is a plus This is a remote, hands-on role for someone reliable, responsive and ownership-driven. We're looking for someone who can work independently, stay consistent, and become the first point of contact for customer experience at Parman.
To apply, send your profile to with a short note on your experience in customer support, Whats App communication, Shopify, returns/exchanges and

📌 Customer support and retention executive (Madhya Pradesh)
🏢 Parman Exclusive
📍 Madhya Pradesh