Role Title: Inside Sales Manager - SME
Department: Sales & Business Development
Years of Experience: 7-10 years
Base Location: Sector 125, Noida (Work from Office)
Preferred Industry: CPaa S, Saa S, Cloud Telephony, Telecom, Contact Center, AI/Conversational AI, Mar Tech, IT Services
Company Overview
Fonada is a leading AI-powered CPaa S and cloud communication platform helping businesses automate customer engagement through Voice, SMS, Whats App, IVR, Contact Center, Conversational AI, and AI Voice Bot solutions.
Fonada AI enables businesses to scale customer interactions using AI-driven communication and automation solutions across industries including BFSI, E-commerce, Healthcare, Education, Logistics, and IT/ITES.
Role Summary
We are looking for a dynamic and performance-driven Inside Sales Manager (SME) to lead and manage a team of Inside Sales Executives and Product Demo Specialists for Fonada's CPaa S and AI-powered communication solutions.
The primary responsibility of this role is to drive sales productivity, improve conversion ratios, mentor the inside sales team,



strengthen pipeline management, and ensure achievement of business revenue targets from SME and Mid-Market customers.
The ideal candidate should possess solid team leadership, sales coaching, funnel management, and consultative B2 B technology sales experience.
Key Responsibilities
1. Team Leadership & Sales Management
· Lead, manage, and motivate a team of Inside Sales Executives and Product Demo Specialists.
· Drive daily sales activities, outbound calling efficiency, demos, follow-ups, and closures.
· Monitor team productivity metrics including:
o Calls made
o Meetings/demo scheduled
o Demo-to-closure ratio
o Lead response time
o Revenue achievement
o Pipeline conversion
· Conduct regular sales reviews, performance tracking, coaching, and training sessions.
· Ensure achievement of individual and team monthly/quarterly sales targets.
· Build a high-performance and target-driven inside sales cu

📌 Inside sales manager (Noida)
🏢 Fonada
📍 Noida