Customer Success & Operations Executive
Company: Vaayu Software Pvt Ltd
Location: Ranchi (Hybrid – Work from Home up to 2–3 days per week)
Employment Type: Full-time
About Vaayu
Vaayu Software Pvt Ltd () is building , a platform that connects customers with trusted local service providers. We are an early-stage startup looking for people who enjoy taking ownership, learning quickly, and contributing across multiple functions.
Role Overview
We are looking for a Customer Success & Operations Executive who can handle customer enquiries, support bookings, coordinate with service providers, and assist with lead follow-ups and sales activities.
This role is ideal for someone who enjoys communicating with people, solving problems, and helping a growing startup deliver a great customer experience.
Key Responsibilities
Handle customer enquiries via phone, Whats App, and email Assist customers with bookings, rescheduling,
and support requests Coordinate with service providers to ensure smooth service delivery Follow up with customers and collect feedback Support provider onboarding and communication Maintain records of customer interactions and bookings Assist with lead follow-ups and basic sales activities Escalate operational issues when required Requirements
Bachelor's degree in any discipline Strong communication skills in Hindi and English Comfortable handling calls and customer interactions Basic computer and internet skills Organized, responsive, and self-motivated Prior experience in customer support, telecalling, operations, or sales is preferred Fresh graduates with strong communication skills may also apply What We Offer
Hybrid work flexibility Direct exposure to startup operations and growth Fast learning and career development opportunities Performance-based growth Supportive and team-oriented work environment Interested candidates can apply through Linked In or share their resume with Vaayu Software Pvt Ltd at
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