Key Responsibilities:
Product Listing & Catalog Management:
Create, update, and optimize product listings on the ecommerce platform
Ensure accurate product descriptions, images, pricing, and inventory levels
Manage product categories and optimize product visibility for better sales performance
Order Processing
Monitor and manage online orders, ensuring timely fulfillment and shipment
Resolve customer order issues, returns, and exchanges in a professional and productive manner
Coordinate with logistics and warehouse teams for seamless order fulfillment
Sales & Performance Monitoring
Analyze online sales data and track KPIs (Key Performance Indicators) to assess performance
Develop and implement strategies to increase conversions, average order value, and customer retention
Run and manage promotional campaigns and discounts to drive sales
Inventory Management:
Maintain up-to-date inventory levels and ensure proper stock levels to meet demand
Collaborate with suppliers and warehouse teams to manage stock replenishment and availability
Reporting & Analytics
Generate and analyze reports on sales, traffic, conversion rates, and customer behavior
Provide insights and recommendations to improve the ecommerce performance
Monitor and adjust marketing strategies based on performance data
Collaboration with Marketing Team
Coordinate with the marketing team to run digital marketing campaigns, including email marketing, social media, and paid ads
Help create promotional content for social media and newsletters to increase brand visibility and drive traffic to the site
Required Skills & Qualifications:
Bachelor's degree in Business, Marketing, Ecommerce, or a related field
Proven experience in ecommerce management or a similar role