Job Description for Customer Support Executive at Homeless Care FoundationLocation: Janakpuri, New Delhi
Organization: Homeless Care Foundation
Employment Type: Full time (In-Office) About the Organization
Homeless Care Foundation is a non-profit organization dedicated to serving homeless, abandoned, destitute elderly individuals, children, and underprivileged communities through various welfare and humanitarian initiatives. We are looking for a dedicated and professional Customer Support Executive to strengthen our donor relations and communication processes. Key Responsibilities
· Serve as the first point of contact for the organization through phone calls, emails, and online communication channels.
· Handle email support, chat support, and donor inquiries in a timely and professional manner.
· Conduct cold calling and follow-up calls with prospective donors, supporters, and leads generated through campaigns.
· Coordinate with existing donors and maintain healthy relationships through regular communication.
· Maintain and update donor records, interactions,



and follow-ups in the CRM system.
· Resolve queries, provide information about organizational programs, and assist donors with donation-related support.
· Generate reports and maintain accurate records using Microsoft Excel and other office applications.
· Collaborate with fundraising and operations teams to ensure effective communication and donor engagement.
· Ensure high standards of customer service and professional communication at all times. Required Qualifications & Skills
· Graduate in any discipline.
· 4–5 years of experience in Customer Support, Customer Service, Telecalling, CRM Management, or a similar role.
· Excellent verbal and written communication skills in Hindi and English.
· Proficiency in CRM software, Microsoft Excel, MS Word, and Microsoft Office Suite.
· Strong interpersonal, coordination, and relationship management skills.
· Ability to handle multiple tasks and work in a target-oriente

📌 Customer support executive (Delhi)
🏢 Homeless Care Foundation
📍 Delhi