Job Title: Experience Centre Head
CTC: ₹30 LPA
Experience: 7–14 Years
Location: Gurgaon
We are looking for a dynamic leader to build and lead a world-class customer experience function.
Key Requirements:
Mandatory experience in managing large-scale inbound call center/contact center operations. Proven track record of leading customer experience teams and driving service excellence. Strong customer-first mindset with a focus on enhancing user experience. Ability to challenge conventional processes and drive cutting-edge solutions. Hands-on execution approach with strong ownership and accountability. Data-driven decision maker with expertise in identifying and solving root-cause issues. Experience in building high-performing teams and fostering a customer-centric culture. Preferred Skills:
Stakeholder management and cross-functional collaboration. Process improvement and operational excellence. Strong analytical and problem-solving capabilities. Interested candidates can share their CVs at sanjana.kumari@ or Whats App at .

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