About Match Point Solutions:
Match Point Solutions is a fast-growing global IT and Engineering services firm delivering innovative technology solutions to leading enterprises including Uber, Robinhood, Netflix, Airbnb, Google, and more. With a growing international presence across North America, Europe, Asia, and South America, we help organizations turn ideas into outcomes through cutting-edge technology, industry best practices, and deep technical expertise. We're expanding our team and looking for driven professionals who want to build impactful solutions in a cooperative, high-growth environment.
Job Title: Oracle CRM Consultant
Location: Bangalore / Hyderabad / Pune, India (Hybrid – 3 days WFO)
Employment Type: Full-time / Contract
About the Role:
We are seeking an Oracle CRM Consultant with hands‐on expertise in Oracle Depot Repair, Oracle Teleservices, and Oracle Service Contracts. The ideal candidate should have strong experience supporting global clients in AMS/Managed Services environments, with the ability to handle complex service flows, issue resolution,
and enhancement requests across both EBS and Cloud service modules.
This role may involve working with or supporting one of Match Point Solutions' client organizations.
Responsibilities:
1. Application Support (L2/L3/L4)
Provide day‐to‐day support for:
Oracle Depot Repair Oracle Teleservices Oracle Service Contracts Related service modules and touchpoints in EBS or Cloud. Troubleshoot application issues, perform root cause analysis, and deliver permanent fixes. Resolve service requests, incidents, and change requests within defined SLAs. Support end‐to‐end service processes including: Service Request creation Task management Repair execution and logistics Entitlement checks Warranty and contract validations Charges and billing 2. Functional Configuration & Enhancements
Perform configurations and setups in Oracle CRM modules based on business requirements.
Work with business users for gathering require