· Follow up on customer orders with Account Managers, prepare and share proforma invoices for order confirmation, and convert confirmed orders into Sales Orders in SAP.
· Coordinate with Sales, Operations, and Dispatch teams to ensure timely order execution and achieve OTIF (On-Time In-Full) delivery targets.
· Monitor pending orders and proactively follow up to ensure serviceability within the committed delivery timelines.
· Update customers with dispatch details, including ETA (Estimated Time of Arrival) and ETD (Estimated Time of Departure).
· Create and process local shipment deliveries in SAP.
· Coordinate with the Finance team to ensure timely collection of receivables and maintain payment follow-ups.
· Liaise with logistics providers and transporters for vehicle arrangement and shipment planning.
· Track and maintain payment status for key customer accounts.




· Coordinate with Supply Chain teams to monitor material availability and update SAP records accordingly.
· Prepare, complete, and submit vendor registration forms and customer-related documentation.
· Work with SAP support teams and master data teams to update customer requirements and system records.
· Coordinate material master-related activities with Supply Chain and SAP teams.
· Manage and support B2 B customer service and order management activities.
· Submit customer documents such as C Forms, H Forms, payment cheques, and ledger records to the Accounts Department while maintaining proper documentation.
· Generate and maintain MIS reports related to pending orders, sales performance, and operational status.
· Ensure effective communication and relationship management with internal stakeholders and external customers.

📌 Customer service executive (Mumbai)
🏢 Keva Flavours
📍 Mumbai