Job Description – Front Desk Manager
Position Title
Front Desk Manager
Department
Front Office
Reports To
Rooms Division Manager / Director of Rooms / General Manager
Job Purpose
The Front Desk Manager is responsible for overseeing all front office operations, ensuring seamless guest arrival and departure experiences while maintaining the highest standards of hospitality, operational efficiency, and guest satisfaction. The role leads the Front Desk team, drives service excellence, manages revenue opportunities, and ensures compliance with hotel policies and brand standards.
Key Responsibilities
Guest Experience
Deliver exceptional guest service and create memorable arrival and departure experiences. Handle VIP, long-stay, repeat, and high-profile guest requirements. Resolve guest concerns, complaints, and service recovery situations promptly and professionally. Ensure guest preferences are recognized and personalized whenever possible. Maintain high guest satisfaction scores and online reputation. Operations Management




Oversee daily Front Desk operations including check-in, check-out, cashiering, room allocations, and guest requests. Ensure accuracy in room status coordination with Housekeeping. Monitor room inventory, occupancy, and availability to maximize operational efficiency. Coordinate closely with Reservations, Concierge, Housekeeping, Engineering, Security, and Food & Beverage departments. Ensure smooth shift handovers and operational continuity. Leadership & Team Management
Lead, coach, motivate, and develop the Front Desk team. Conduct daily briefings and shift meetings. Prepare duty rosters, leave schedules, and manpower planning. Monitor grooming, discipline, attendance, and adherence to hotel standards. Conduct performance evaluations and identify training needs. Foster a positive, guest-centric working culture. Revenue & Financial Responsibilities
Maximize room revenue through effective room allocation and upselling opportunities. Monitor cash handlin

📌 Front desk manager (Mormugao)
🏢 Pinnacle People
📍 Mormugao