Opening for Fresher
JOB PROFILE SUMMARY
Handles customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of Commercial products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Banking products and services.
JOB DESCRIPTION
GENERAL FUNCTION:
Handles customer interactions (email, telephone, etc.), providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about US Banking products and services. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite,



achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handles customer interactions in a qualified, courteous manner. Provides accurate information to the customer. Explains products and policies so the customer can understand. Handles Premier and Core client interactions. Serving as the main point of contact for this segment of clients. Provides Initial support for the following US Banking Products & Services. Assumes ownership on every customer interaction to answer the customer's question or solve the problem during the initial contact. When escalation is required to provide customer resolution, agent will accurately route customer to the appropriate department. Follows departmental policies and procedures, particularly about customer confidentiality. Accurately enters or confirms customer infor

📌 Opening for fresher (Pune)
🏢 Advait Techserve
📍 Pune