Jet Freight Logistics Limited (JFLL) is seeking a highly motivated and detail-oriented Customer Support Executive – Data Validation to support its Market Intelligence and Business Development functions. The role is responsible for validating and enriching market data, identifying key decision-makers within international organizations, conducting outbound calls, and qualifying customer requirements to generate actionable business opportunities.
The position serves as a vital link between raw market intelligence and business growth by ensuring accurate lead information and facilitating the handover of qualified opportunities to the Sales and Business Analysis teams.
Key Responsibilitie
s Lead Validation and Data Managemen
t Validate and enrich customer and trade data obtained from various market intelligence platforms and external databases . Research and acquire current information from public sources, professional networking platforms, and industry forums . Verify company profiles, operational capabilities, and market presence to ensure data accuracy .
Maintain and update customer information within CRM systems and internal databases . Outbound Calling and Contact Identificatio
n Conduct outbound calls to international organizations to identify key decision-makers including Logistics Managers, Supply Chain Heads, Procurement Managers, and Import/Export Directors . Effectively navigate gatekeepers and establish contact with relevant stakeholders . Gather information relating to products, trade lanes, shipment volumes, and existing logistics arrangements . Build and maintain professional interactions with prospective customers . Requirement Qualification and Opportunity Handove
r Understand and validate customer logistics requirements including ocean freight, air freight, customs clearance, warehousing, and multimodal transportation needs . Present JFLL's capabilities and value proposition to prospective customers . Accurately document customer requirements and interactio